Business Water & Sewer
General Information
To Report Water & Sewer Emergencies (Water Breaks & Sewer Backups) Between 7:00AM-4:30PM Contact (803) 550-9542 or (803) 796-9020, Option 3.
To Report Water & Sewer Emergencies After Hours or when City Hall is Closed (Weekends, Holidays and after 5pm), Contact Public Safety at (803) 794-0456 or (803) 796-9020 Option 8.
Before you Dig contact Palmetto Utility Protection Service (PUPS) at 811 or (800) 922-0983 or visit http://www.sc1pups.org
Billing/Account Setup Questions Contact (803) 796-9020 Option 1
SETUP SERVICE AND RATES/FEES
WATER FACILITIES
Pay Your Bill
Documents & Resources
- Rate Sheet
- Water & Sewer Fact Sheet & FAQs
- Annual Water Quality Report
- Application for Wastewater Discharge
- Wastewater Questionnaire
- Backflow Prevention Test Report Form
- Cayce Code of Municipal Ordinances
- Sewer Use Ordinance
- Fats Oils & Grease (FOG) Policy
- Map of Service Area
- Effective July 1, 2024 Master Fee Schedule
Contact Us
- Billing Customer Service
803-796-9020 Option 1
[email protected] - Betsy Catchings
Director of Utilities
803-550-9515
[email protected] - Sandra Phillips
Utilities Administrative Coordinator
803-550-9542
[email protected] - Kay Hutchinson
Customer Accounts Manager
803-550-9529
[email protected] - Al Williams
Engineer
803-550-9507
[email protected]